About
Boost productivity and reduce risk
with the right Buffalo IT support company
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Make your IT environment a profit center
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Grow and succeed with technology
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Rely on our consultative approach
SynchroNet’s Experienced Team
Is Here for You
Our seasoned team of network administrators and systems engineers has years, and even decades, of SynchroNet and professional experience. We’re proud of our ability to maintain systems and manage technical operations. That’s our job. But it’s our mission to help you improve bottom-line business results through better IT processes.
Our Core Values
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Unified
One team, one mission.
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Accountable
Own it.
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Reliable
Today, not tomorrow.
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Honest
Reputation is everything.
Get the SynchroNet 100% “You Can’t Lose” Guarantee
We are confident in the SynchroNet Way IT process, which features all of our MyNet services. In fact, we guarantee that we will be able to detect, diagnose and prevent any type of network problem from escalating into costly downtime. Plus, we offer a 60-day, “no questions asked” refund policy.
Here’s why so many businesses like yours depend on SynchroNet for the very best in IT service and support:
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Reliability. Our unique IT process, the SynchroNet Way, is the best IT service process to prevent major network disasters and repair bills, causing costly downtime or ransomware attacks.
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Experience. Many IT firms are just getting started in the business, while we’ve been serving clients in Buffalo and Western New York since 1998.
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Reactive support accountability. Most IT companies offer “all you can eat” reactive-based support. Sounds great, right? Wrong. Let’s face it, every IT company better know how to pick up the phone and solve your issue, for every single call you place each month, included in your monthly bill.
However, consider this prospective: A call never made, for an issue that never happened, is highly profitable to our clients. This is the reason we invest heavily in team members who work with clients proactively to implement best practices based on our 100-point checklist.
At SynchroNet, we believe in preventing issues and making technology predictable and profitable for our clients.
We Make Technology
Predictable and Profitable
25 Years of Experience
Supporting small and medium-sized businesses in Western New York
Expert IT Guidance and Support
Ensuring your systems, network, applications and people are in sync
Proven Practices
Going beyond break-and-fix models with true best practices and proven strategies
Our Commitment
to Our Clients
We promise to maximize your return on your IT investments. We understand technology, work with it and enjoy it. We also appreciate what IT can do to help small and midsize companies operate more productively and grow.
Hardworking business owners should be aware of every option to increase efficiency and profitability. We want to work with you so you can:
- Take full advantage of available solutions.
- Get every ounce of value from systems you already have in place.
- Be free to consider new options and not be pigeon-holed by your current support providers.
Offering
Peace of Mind
Let us help you get your money’s worth from technology. Our unique IT support-services process includes:
- Taking the time to understand your goals and specific challenges.
- Offering suggestions and implementing steps to take your company where you need to go.
- Using standardized and proven processes to maximize your IT investment (technology and people).
- Providing ongoing support that yields predictable results.
Partner with us and we'll manage and enrich the relationship between your company and your technology – at a fraction of the cost of hiring an in-house technical staff.
9 REASONS TO CHOOSE SynchroNet
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ROI ON YOUR IT INVESTMENT
If you see IT expenditures as just one more “cost of doing business” we’re ready to suggest another view: How about technology as a profit center? While enabling our clients to reduce expenses associated with managing their IT networks (27 percent on average!), we are also helping them maximize system performance and enhance personnel productivity in ways that contribute to a more robust bottom line.
PLAIN ENGLISH
We understand your skills probably lie beyond IT, so you likely won’t have much patience with “geek speak” or “techno babble.” If you would prefer an IT managed services provider who quickly grasps your concerns and objectives, and then explains appropriate solutions in simple, easy-to-digest language, talk to us.
IMPROVEMENT ONLY
If we can’t improve your circumstances, we tell you right away. We never begin any project or implement any service without first evaluating your situation and alerting you to potential hazards. If risks are present, we’ll clearly explain them, and we’ll require your full authorization before work commences. And as a precaution, we will always back up your data before beginning a job.
ON TIME AND WITHIN BUDGET
Project cost overruns and missed deadlines are unacceptable … and something you will never see from SynchroNet. That’s a promise. Nor will we hit you with hidden charges and extra fees. We consider these practices unethical. Instead, you’ll know what your investment will be before we start, and you’ll also know when the project will be finished. We can make this guarantee thanks to careful planning from an expert network design team that literally has decades of IT implementation experience.
ACCURATE AND DETAILED INVOICING
Our fixed-fee approach takes the mystery out of your technology bills. We know business owners like to keep a close eye on where their money goes, and we are determined to help them do so with billing that is clear, complete and correct. Be assured that no charge will ever appear on your bill that you did not authorize.
READY (AND EAGER) TO SERVE
If a technical problem arises, you need answers and assistance — NOT a frustrating encounter with a voicemail system that goes nowhere. When clients call us about a simple question or a major crisis, they get a personal response from one of our experienced technicians within 60 minutes and most of the time when you call us, you will speak to a real person!
NETWORKS UP, SYSTEMS RUNNING
Businesses can’t afford downtime. They need and expect their computer networks to function properly … always. In response, our around-the-clock remote monitoring and management (RMM) service allows us to keep a constant, watchful eye on your systems and then apply fixes via a secure internet connection — often before you even know a problem existed. And if we can’t resolve an issue remotely, we’ll dispatch a technician in most cases that same day.
DISASTERS AVERTED
No system is 100 percent trouble-free, but we keep little problems from becoming costly catastrophes through our proven best practices and our business continuity process. Perhaps for the first time ever, you’ll enjoy real peace of mind that your systems will stay healthy and that critical business data and records will remain safe.
100% SATISFACTION GUARANTEED
SynchroNet takes the hassle and hardship out of managing the technology your business relies upon. We readily accept that responsibility and we don’t make excuses. Instead, we make technical problems go away. That’s our unconditional guarantee from the moment we earn your business.
network design team that literally has decades of IT implementation experience.
FAQs
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