What Does an IT Support Services Company Do?

Managed service providers, IT helpdesk and IT support services are just a few of the names you may have heard that describe a company helping to manage your organization’s technology infrastructure. The terms can be confusing, but they generally mean the same thing: A provider that supports your company’s infrastructure, network and other technology needs. 

While this may sound like a job anyone at your company can do, keep in mind that relying on one person to manage technology tasks, help when IT issues arise and stay on top of ever-evolving cybersecurity practices is a recipe for trouble. Just ask anyone who has tried to manage it before! A good IT support company, such as SynchroNet, can make all technology management and strategy easy for you.

Data Backup IT Support Services

One of the more important tasks your IT support services provider will do is create a data backup and recovery plan. When disaster strikes or important data is accidentally deleted, having one or more copies of your data saves you long periods of downtime. Proactive prevention and a comprehensive disaster recovery plan are key to keeping your business resilient. With our IT support services, we will help you develop a plan that backs up all your data and creates redundancies so there is not just one copy in one place.

It is vital to have your backups stored in different locations, if a disaster rolls through town and all your backups are within the path, then everything will be destroyed. If none of your data is recoverable, you’ll be left with a long downtime period. When you have redundant, cloud-based backups, you’ll be able to recover quickly. 

Infrastructure and Network IT Support Services 

Your company’s internet technology services are delivered effectively and efficiently by an IT support services company. This means that your devices and computers (also known as endpoints), as well as your data and infrastructure (servers), are protected and monitored. With an IT support services provider like us, we’ll proactively monitor your network and deploy patch management to prevent any disruptions. 

Whichever provider you choose can help you in every step of setting up your organization’s infrastructure and network. The first step is creating your Internet Technology Infrastructure Library (ITIL). Newer versions of the ITIL use a holistic, flexible approach to support your organization when you change over to a digital format and integrate digital technology into all areas of your business. 

Cybersecurity IT Support Services 

Man-made disasters beyond accidental deletion can also harm your organization’s data and network. This usually comes in the form of ransomware, malicious viruses, hacking and whatever new attack cybercriminals come up with next. A good IT support services company has the tools and knowledge to protect your organization from known threats and keeps an eye out for new ones. 

If you think your small business won’t be attacked because larger companies have more value to them, you are wrong. While larger companies do have a better payoff, they also come with bigger risks to cybercriminals. Unfortunately, it’s much easier for a cybercriminal to attack a small business with little to no cybersecurity protections in place. 

Think of it like this: A burglar is finding a house to steal from. Will they choose the big house with cameras and alarms, or will they choose a smaller house with no security equipment? While they may get fancier things at the big house, they are more likely to be caught.

When you partner with a cybersecurity and IT support services provider like SynchroNet, the likelihood of being a target greatly diminishes. We’ll put into place barriers that secure your company. And in the event a criminal does get through, we’ll be there to support your business and recover your data thanks to strategic data backups.

Find the Right IT Support Services Provider

We handle all of these IT support services and plenty more. If you are ready for reliable and comprehensive IT and cybersecurity support, book a meeting with us.