What is your MSP’s policy to ensure uptime?

The Email is down.  You try and call your IT Support company and end up in a voicemail loop.  You send a message and the ticket information pops back in, but you have a business to run and are worried you may miss important messages.

Having a mission critical application go out on you during a day is stressful and everyone feels the effects.  Sales is waiting for a email to close a big deal, and having your best client get a bounce back message saying the server is down isn’t something that makes your new client feel too comfortable with your company.

This can happen with email, with accounting applications or specific computers.  Downtime is the enemy of a company running smoothly.  You may have not looked at your current company’s SLA (Service Level Agreement), but suffice it to say, if you have trouble getting the help you need when you need it, you need to reconsider what you are doing with your IT infrastructure.

Here at SynchroNet, we understand the critical necessity of systems.  We know when you are down, that is a major issue.  This is why we work to ensure any of our clients that are down, are automatically elevated to the 1st position in the queue to have their issue fixed.  With most critical outages, we can have you back and running in less than 5 minutes.  We believe our job is to make your job easier and your technology reliable.

Some of the services SynchroNet offer are:

  • Managed IT Services
  • Cloud Computing Services
  • Support of vendor licenses
  • Day to day technical support
  • Security and Compliance

We exist to make your technology run smoothly.  If you have an IT Services company that seems to be going a bit slow for your liking, you should meet up with one of our sales associates to see what SynchroNet can do for you.